Customer Care Specialist
Full Time, non-exempt - Home Office, Post Falls, Idaho
Join Our Team at Shabby Fabrics!
At Shabby Fabrics, we’re passionate about creativity, color, and connection! Nestled in the picturesque beauty of Post Falls, Idaho, we’ve been spreading joy through quilting since 2005. As a global leader in the quilting industry, we’re known for our innovative designs, original artwork, and cutting-edge technology. With exciting growth ahead, we’re on the lookout for a friendly and enthusiastic Customer Care Specialist to join our amazing team!
Why You’ll Love Working With Us
At Shabby Fabrics, our mission is to inspire creativity and brighten lives, and that starts with our team. We believe in creating a supportive, positive environment where everyone feels valued and has the opportunity to grow.
What You’ll Do
As a Customer Care Specialist, you’ll be the heart of our customer experience! Your day will include:
- Providing exceptional care and building warm, genuine connections with our wonderful customers.
- Answering phone calls with a smile, ready to help customers find what they’re looking for.
- Processing orders and offering tailored product suggestions that meet customers’ unique needs.
- Using your problem-solving skills to answer questions, resolve concerns, and make every customer’s day better.
- Assisting with other fun and collaborative tasks alongside our operations and fulfillment teams during quieter times.
- Jumping into other exciting projects as needed!
Who You Are
We’re looking for someone who loves people, thrives in a team, and brings their best to every interaction! You’ll shine in this role if you have:
- Excellent verbal and written communication skills (you love connecting with others!).
- A sharp eye for detail and great organizational skills.
- Strong math skills to help with measuring and calculations (think yards and inches!).
- A can-do attitude and self-motivation to tackle tasks independently.
- A knack for learning new things and enthusiasm for sharing your knowledge.
- Confidence with technology (Microsoft Office Suite and other tools).
Perks and Benefits
We believe in taking care of our team because happy employees make happy customers! As a full-time team member, you’ll enjoy:
- Competitive pay starting at $20 per hour!!
- A consistent schedule Monday–Friday (8am–5pm) and Saturday (8am–1pm).
- Paid breaks, holidays, and personal time off (PTO).
- A 401(k) with a generous company match to help plan your future.
- Employee discounts on our fabulous products.
- Major medical, vision, and dental insurance (waiting periods may apply).
If you’re ready to bring your cheerful energy and love for helping people to Shabby Fabrics, we’d love to meet you! Join us and be part of a team that’s making the world a brighter, more creative place—one quilt at a time.
Apply today and let’s create something amazing together!
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