Customer Care Specialist
Full Time, non-exempt - Home Office, Post Falls, Idaho
About Shabby Fabrics
Shabby Fabrics is an online retailer located in beautiful Coeur d’Alene, Idaho. Founded in 2005, Shabby Fabrics has become a leader in the quilting industry internationally through innovative design, original art, and cutting-edge technology. As we continue our impressive growth trend, we are seeking a full-time Customer Care Specialist to join our team.
Job Summary
Our Customer Care Specialists provide the highest level of care to our valued customers via phone, email, and social media. During slower call times, you will assist our operations and order fulfillment teams with a variety of tasks.
Duties / Responsibilities
· Provide the highest level of customer care through a genuine and helpful connection with our customers
· Promptly answer phone calls with a friendly voice
· Process phone orders and suggest additional products based on the customers’ needs
· Use active listening and effective communication to meet customer needs, answer questions and resolve any concerns or complaints
· Assist operations and order fulfillment teams during times of slower call volume
· Additional duties as assigned
Required Skills / Abilities
· Excellent verbal and written communication skills
· Excellent arithmetic and computation skills, especially pertaining to measurements (i.e. yards, inches)
· Excellent organizational skills and attention to detail
· Strong problem-solving skills
· Must be a self-starter / motivated with minimal supervision
· Ability to quickly learn about new products and how to appropriately suggest them to customers
· Ability to work autonomously and as part of a team
· Proficient with Microsoft Office Suite
Physical Requirements
· Ability to stand, sit and/or walk for prolonged periods of time
· Must be able to distinguish between colors
Additional Information
This is a full-time position requiring availability Monday-Friday 8am-6pm and Saturday 8am-4pm. A set schedule will be determined at the time of hire. We continue to develop our benefits package which currently includes paid breaks, PTO, 401K with generous company match, paid holidays, employee discounts as well as major medical, vision, and dental. Waiting periods may apply.
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